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Automotive Service Department Manager
2 weeks ago
To lead and manage the dealership's service department, ensuring the highest levels of customer satisfaction, efficiency, profitability, and compliance with manufacturer standards. This role requires a strong technical knowledge of vehicles and workshop processes, as well as excellent leadership and team management skills.
Key Responsibilities:
- Manage daily operations of the service department, including workshop scheduling, productivity, and quality control.
- Ensure excellent customer service through effective communication, timely updates, and resolution of customer complaints.
- Lead, mentor, and motivate service advisors, technicians, and support staff.
- Maintain effective communication between service, parts, and sales departments.
Requirements:
- Matric (Grade 12) – Tertiary qualification in Automotive Management or Business is advantageous.
- Minimum 5 years' experience in an automotive service environment, with at least 2 years in a supervisory or management role.
- Valid driver's license (Code 08 / B or higher).
- Proficient in DMS systems (e.g., Kerridge, Keyloop, Automate) and MS Office.
The Talent Room offers a dynamic work environment where you can grow and develop your skills. As a leader in the automotive industry, we strive to deliver exceptional customer experiences and maintain high standards of quality and efficiency.
