Language Training Specialist

7 days ago


Cape Town, Western Cape, South Africa EXL Full time
About EXL

EXL is a leading provider of high-quality training services in the fields of English language and soft skills. We pride ourselves on delivering exceptional training experiences that drive real results for our clients.

Job Overview

We are currently seeking an experienced Senior Trainer and Developer to join our team at EXL City of Cape Town, Western Cape, South Africa. This role involves designing and delivering comprehensive training programs for associates, management, and clients across various industries including hospitality and insurance.

Key Responsibilities
  • Design and deliver engaging training sessions utilizing effective presentation and facilitation skills, creative training techniques, and accelerated learning methods.
  • Conduct voice and written assessments at the HCC (Higher Certificate Centre).
  • Maintain accurate records of batch MIS and monitor attendance schedules.
  • Ensure adherence to established internal standards and service level agreements.
Requirements
  • Diploma in English, Teaching or TEFL.
  • Minimum 6 months experience in delivering English language and soft skills training in BPO/Hospitality, Service, and Insurance industries.
  • Proven knowledge of grammar rules, sounds, syllable stress, phonetics, and effective business writing skills.
  • Must possess a C1 certification.


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