Italian Language Specialist
4 days ago
About the Role
This exciting opportunity requires an Italian Language Specialist to provide exceptional customer service and support in our customer relations department.
The successful candidate will possess strong verbal and written communication skills, as well as the ability to work effectively in a team environment.
Key Responsibilities:
- Respond to passenger inquiries via phone, email, and other communication channels
- Utilize airline reservation systems to book flights and make amendments
- Provide detailed information about flight schedules, fares, and travel requirements
- Collaborate with colleagues to resolve complex customer issues
- Meet and exceed customer satisfaction targets and service level agreements
Essential Qualifications:
- Fluent Italian language skills (spoken and written)
- Ability to work flexible hours, including evenings and weekends
- Excellent problem-solving and communication skills
- Basic computer literacy and familiarity with MS Office software
- Previous experience in customer-facing roles or the travel industry is advantageous
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