Loan Management Systems Expert
1 day ago
About the Job Opportunity
We are seeking a highly skilled Debt Collections Operations Analyst to join our team at Vulcan Recruit. In this role, you will be responsible for driving process improvements and contributing to the success of our debt collection processes.
Key Responsibilities:
- Assess our debt collections and loan management systems and processes, identifying areas for improvement and implementing solutions to streamline workflows and enhance user interfaces.
- Extract valuable insights from our loan management system data, utilising data analytics to inform decision-making and drive continuous improvement initiatives.
- Provide guidance and recommendations to stakeholders across the company as a subject matter expert on debt collection systems and processes.
- Collaborate with IT teams and external vendors to troubleshoot technical issues related to debt collection systems.
- Monitor performance and implement key performance indicators (KPIs) to track the performance of our loan management processes in real-time.
- Enhance customer experience by handling escalated customer queries and complaints with professionalism and timeliness.
Requirements:
- Bachelor's Degree (NQF level 7) in Business Administration, Finance, Accounting, or a related field.
- Minimum 3-5 years Debt Collections or Arrears Management experience, within a credit industry.
- Proven track record in analytics and systems implementations.
- Proficiency in data analysis tools and techniques, such as SQL, Excel, and statistical analysis software.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable recommendations.
- Experience working with debt collection systems (e.g. Swordfish) and familiarity with related technologies.
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