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Sales Representative
1 month ago
The Counter Sales person is responsible for interacting with customers in person by attending to their respective enquiries/orders or quotes and very often making recommendations about the best alternatives available to the customer. It is imperative that they have strong verbal communication skills such that they can negotiate and carry out accurate instructions from the customer. They need to carry themselves in a professional manner at all times and have the ability to work under pressure.
Responsibilities:- Greet customers and answer all enquiries.
- Suggest items available for sale and assist in locating items.
- Process customer orders.
- Provide quotations to customers – either telephonically or written.
- Advise customers with respect to stock availability, lead times etc.
- Provide solutions for customers who at times may not know exactly what they are looking for.
- Develop new sales opportunities through cold calls to potential customers.
- Manage cash and credit transactions.
- Inform customers about special promotions.
- Stock shelves as and when needed.
- Keep abreast with regards to latest product trends/developments so as to best advise customers.
- Have an understanding of how different products work together to complete a system.
- Ensure that sales and GP targets are realized on a monthly basis.
- Take the initiative by telephonically calling on customers for business.
- Ensure that credit notes are avoided through clear communication with the customer.
- Respond to emails daily.
- Place buy-out orders for non-standard stock items required by the customer.
- Ensure that one's workstation is neat and tidy at all times.
- Ask for product knowledge training as and when required.
- Provide after sales follow up to ensure that customers are satisfied with our service.
- Handle administrative duties.
- Remain relevant with respect to the products offered by the company and ensure that you are technically competent in the sale thereof by attending regular training programs offered by the company.
- Achievement of sales and margin targets.
- Improvement in unit volumes sold.
- Promote the company loyalty programs.
- Keep credit notes to an absolute minimum.
- Be technically competent and relevant to the market environment.
- Maintain a professional working relationship with customers, work colleagues and Management.
- Essential customer service and communication skills – friendly disposition.
- Product and application knowledge on Pumps, Fittings, valves, and pump applications and selections, including the ability to read manufacturers catalogues.
- PC proficiency for data entry and utilization of business application software – Syspro knowledge is a must.
- Perform basic mathematical calculations – discounts vs mark-up/customer pricing.
- Minimum Matric – with mathematics.
- Previous work experience in a similar environment.
- Ability to read, comprehend and write simple instructions in English.
