French Onboarding Specialist

2 weeks ago


Cape Town, Western Cape, South Africa Boldr Full time
About the Role

Boldr is a global B-Corp dedicated to delivering exceptional client experiences while creating access to dignified, meaningful work in communities worldwide.

We are a global team, united by our desire to connect diverse people with common values for boldr impact.

We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

Key Responsibilities
  • Responsible for reviewing and onboarding submissions from start to finish and appropriately documenting feedback and outreach
  • Responsible for reviewing onboarding escalations from start to finish and appropriately documenting feedback and outreach
  • Collaborate with internal teams to drive requirements to go live, strategy, and optimization of the onboarding process to ensure optimum host experience and a healthy marketplace
  • Review and take action on accounts for potential violation of our Community Guidelines or Terms of Use
  • Handle a high volume of host-facing support tickets and submissions while providing friendly and efficient service
  • Manage updated sales records and opportunity status in Salesforce
Requirements
  • Curious and authentic, just like us
  • An analytical and critical thinker, with an eye for even the most minute of details
  • Passionate about client satisfaction
What We're Looking For
  • Experience using CRM tool(s) like Salesforce + Zendesk
  • Excellent written/verbal communication skills; proficiency with Notion, Google Suite, and Slack
  • Strong conflict resolution and problem-solving skills with the ability to work autonomously with multi-functional teams
  • Strong written communication skills and knowledge to recall and coherently summarize complex issues and situations
  • Motivation, drive, and a self-starting attitude
  • Outbound sales and campaign experience
  • Experience working with a fast-growing start-up
  • Ability to understand customer needs and meet those needs with product knowledge
  • Good time management with strong organizational skills


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