French Onboarding Specialist
2 weeks ago
Boldr is a global B-Corp dedicated to delivering exceptional client experiences while creating access to dignified, meaningful work in communities worldwide.
We are a global team, united by our desire to connect diverse people with common values for boldr impact.
We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
Key Responsibilities- Responsible for reviewing and onboarding submissions from start to finish and appropriately documenting feedback and outreach
- Responsible for reviewing onboarding escalations from start to finish and appropriately documenting feedback and outreach
- Collaborate with internal teams to drive requirements to go live, strategy, and optimization of the onboarding process to ensure optimum host experience and a healthy marketplace
- Review and take action on accounts for potential violation of our Community Guidelines or Terms of Use
- Handle a high volume of host-facing support tickets and submissions while providing friendly and efficient service
- Manage updated sales records and opportunity status in Salesforce
- Curious and authentic, just like us
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction
- Experience using CRM tool(s) like Salesforce + Zendesk
- Excellent written/verbal communication skills; proficiency with Notion, Google Suite, and Slack
- Strong conflict resolution and problem-solving skills with the ability to work autonomously with multi-functional teams
- Strong written communication skills and knowledge to recall and coherently summarize complex issues and situations
- Motivation, drive, and a self-starting attitude
- Outbound sales and campaign experience
- Experience working with a fast-growing start-up
- Ability to understand customer needs and meet those needs with product knowledge
- Good time management with strong organizational skills
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