Service Desk Support Specialist

4 weeks ago


Centurion, Gauteng, South Africa DMS Full time
Service Desk Agent - Technical Support

DMS is seeking a skilled Service Desk Agent to provide exceptional technical support to our clients. As a key member of our team, you will be the first point of contact for clients, resolving technical issues and providing top-notch customer service.

Responsibilities
  • Provide technical support via phone, email, or chat to clients experiencing technical issues.
  • Diagnose and troubleshoot hardware and software issues using technical expertise and problem-solving skills.
  • Escalate complex issues to the appropriate technical teams while maintaining client communication.
  • Educate users on IT policies and procedures to enhance their understanding of supported technologies.
  • Document and track all incidents and service requests using the support ticketing system.
Requirements
  • Proven experience in a technical support or customer service role.
  • Strong technical skills and ability to troubleshoot and diagnose technical issues effectively.
  • Excellent communication and interpersonal skills to provide top-notch customer service.
  • Familiarity with common operating systems and applications.
  • Ability to work well in a team-oriented environment.
Benefits
  • Health Insurance: Coverage for medical, dental, and vision care to support employee wellness.
  • Retirement Plans: Contributions to 401(k) or pension plans to help employees save for retirement.
  • Paid Time Off (PTO): Vacation days, sick leave, and holidays to ensure work-life balance.
  • Bonuses: Performance-based or annual bonuses as a reward for meeting goals or company success.
  • Flexible Work Hours: Options for remote work or flexible schedules to accommodate personal needs.
  • Professional Development: Access to training, certifications, or education programs to enhance skills and career growth.
  • Life and Disability Insurance: Protection for employees and their families in case of accidents or long-term illness.


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