Service Desk Support Specialist
4 weeks ago
DMS is seeking a skilled Service Desk Agent to provide exceptional technical support to our clients. As a key member of our team, you will be the first point of contact for clients, resolving technical issues and providing top-notch customer service.
Responsibilities- Provide technical support via phone, email, or chat to clients experiencing technical issues.
- Diagnose and troubleshoot hardware and software issues using technical expertise and problem-solving skills.
- Escalate complex issues to the appropriate technical teams while maintaining client communication.
- Educate users on IT policies and procedures to enhance their understanding of supported technologies.
- Document and track all incidents and service requests using the support ticketing system.
- Proven experience in a technical support or customer service role.
- Strong technical skills and ability to troubleshoot and diagnose technical issues effectively.
- Excellent communication and interpersonal skills to provide top-notch customer service.
- Familiarity with common operating systems and applications.
- Ability to work well in a team-oriented environment.
- Health Insurance: Coverage for medical, dental, and vision care to support employee wellness.
- Retirement Plans: Contributions to 401(k) or pension plans to help employees save for retirement.
- Paid Time Off (PTO): Vacation days, sick leave, and holidays to ensure work-life balance.
- Bonuses: Performance-based or annual bonuses as a reward for meeting goals or company success.
- Flexible Work Hours: Options for remote work or flexible schedules to accommodate personal needs.
- Professional Development: Access to training, certifications, or education programs to enhance skills and career growth.
- Life and Disability Insurance: Protection for employees and their families in case of accidents or long-term illness.
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