Contact Center Performance Expert

Network International is seeking a skilled CONTACT CENTER SPECIALIST to join our team. As a key member of our contact center, you will be responsible for delivering exceptional service to our merchants and internal stakeholders.Your key responsibilities will include:Providing top-notch service to all relevant stakeholders, adhering to departmental quality...

We're seeking a talented Genesys Cloud Developer to join our team at Pro Development Group.The successful candidate will have a strong understanding of cloud computing concepts and applications, as well as experience working with the Genesys Cloud platform.As a Genesys Cloud Developer, you'll design and develop applications on the Genesys Cloud platform,...

About the PositionThe Global Contact Center Agent role is a key position within our organization, requiring strong communication and problem-solving skills. As a representative of TransUnion, you will provide exceptional customer service and support to our clients, ensuring they receive the highest level of service and satisfaction.You will work in a...

Digital Customer Care Company Bv is a global contact center company that provides customer support services to businesses across various industries. As a Customer Service Agent, you will play a key role in delivering exceptional customer experiences and exceeding client expectations.Our company culture is built on the values of innovation, teamwork, and...

Job Overview: Data Center Systems EngineerAbout the Position:We are seeking a highly skilled Data Center Systems Engineer to join our team within the Enterprise environment. The successful candidate will be responsible for designing, deploying, and maintaining data center systems, ensuring high availability and reliability.Key Responsibilities:Design and...

Get AI-powered advice on this job and more exclusive features.Who We AreWe are driven by service through PASSION, PEOPLE & PURPOSE. The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We're leading the way in responsible travel, offering unique and rich...

Leader RequiredWe are seeking a highly experienced High-Performing Contact Centre Leader to join our team. The ideal candidate will have a proven track record in leading high-performing contact centre teams and implementing customer-centric strategies.Key Responsibilities:Lead and manage a high-performing contact centre team.Develop and enforce customer...

Responsibilities:Customer Request HandlingEnsure that telephonic/electronic requests and walk-in clients received within the Caredesk Department are handled efficiently and in line with service level agreements and standards.Complaint ResolutionResolve complaints/requests received at Director Level/Hellopeter/Social Media websites as a priority.Social Media...

ResponsibilitiesThe successful Call Center Quality Analyst will be responsible for assessing the quality of our call center's interactions with customers, identifying areas for improvement, and developing strategies to enhance customer satisfaction.You will work closely with site management to develop, implement, and maintain call center quality processes...

The Logicalis Group (DE) is looking for a highly skilled Data Center Expert to join its team in Johannesburg.The ideal candidate will have experience with VMware vSphere, Microsoft O365 Administration, Microsoft Server OS administration and troubleshooting, Microsoft Hyper-V, server hardware support such as Dell, HP, IBM, and storage system support.The role...

As a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your understanding...

OverviewAs a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your...

Icon Strategic Solutions is the global leader in digital infrastructure, operating over 200 data centers worldwide.We empower organizations to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value.This role involves managing the day-to-day operations, maintenance, and performance of data centers in...

At Icon Strategic Solutions, we are the world's digital infrastructure company, operating over data centers across the globe.Digital leaders harness our trusted platform to bring together and interconnect foundational infrastructure at software speed.We enable organizations to access all the right places, partners and possibilities to scale with agility,...

We are Icon Strategic Solutions, the world's digital infrastructure company, operating over 200 data centers across the globe.Our mission is to empower organizations to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value.This role involves taking ownership of customer-impacting responsibilities,...

Job Title:We are seeking a highly skilled and experienced Account Performance Lead to join our team at Recruitment Solutions.This role involves leading and motivating call center supervisors, agents, and other team members to drive performance improvements, exceed client expectations, and maintain strong relationships.The ideal candidate will have a minimum...

Job OverviewAs a Microsoft Data Center Technician, you will be responsible for deploying, troubleshooting, and maintaining the hardware infrastructure of our data centers. This role requires a strong understanding of computer systems and networks, as well as excellent problem-solving skills.We are seeking an experienced professional who is passionate about...

About the Company: Waltech is a leading company in the industry, offering a unique opportunity for individuals to grow their careers and contribute to our success.We are looking for a Sales Operator who is passionate about sales and has a proven track record of driving results.Responsibilities:Sales generation and revenue growth through effective customer...

Job Title: Quality and Performance Improvement ExpertJob OverviewAs a Quality and Performance Improvement Expert, you will be responsible for driving excellence in our Customer Service Product Support Department. You will lead the development and implementation of quality assurance strategies to enhance customer satisfaction and loyalty, monitor and evaluate...

About the RoleWe are seeking an experienced Quality Assurance Specialist to join our CallForce team. As a key member of our quality assurance team, you will play a vital role in ensuring exceptional customer experiences through the assessment and improvement of our call center's performance.Your primary responsibility will be to evaluate the quality of our...