Customer Engagement Specialist

3 weeks ago

Sandton, South Africa Vestas Full time

Unlock Your Career Potential

Vestas is seeking a highly skilled Customer Engagement Specialist to join our dynamic team in the wind energy sector. As a key member of our Service Unit, you will play a crucial role in servicing aftermarket customers and handling service contracts.

Responsibilities

  • Develop and maintain strong relationships with existing customers to ensure renewal of service contracts.
  • Collaborate with the Area Supervisor to define a common strategy for customer relationship management.
  • Identify new business opportunities and actively pursue recapture opportunities for lost accounts.
  • Prepare Time & Material quotations and ensure backlog increase with this type of sale.
  • Assist the commercial department in negotiating new service contracts, amendments, and service quotations.
  • Provide support in answering contractual questions from customers, sales department, and area supervisors.
  • Resolve technical open cases through proactive communication, regular meetings, and close collaboration with the Product Support Department.
  • Manage project bonuses and penalties, including incentive and variable price.
  • Prepare and upload monthly windfarm reports to the customer portal.
  • Invoice all customers and ensure updated billing plans in the ERP system.

Requirements

  • Engineer or Business Administration graduate.
  • Experience in contract management.
  • Fluent in English (written and spoken).
  • Electrical, renewables, or mechanical knowledge is an asset.
  • Wind turbine, energy, or aircraft industry experience is an asset.

Competencies

  • High degree of collaboration.
  • Leadership skills.
  • Great degree of flexibility.
  • Problem-solving-oriented.
  • Customer and business-oriented.
  • Contract management skills.
  • Negotiation.
  • Attention to detail.
  • Willingness to learn.

What We Offer

Vestas offers an exciting job in a global, international environment. You'll be working in a fast-growing team that is at the forefront of growth within the wind energy sector. We prioritize developing both personal and professional skills. In return, we expect you to work efficiently to achieve results.

Additional Information

Vestas recognizes the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us power the solution for a sustainable, green energy future.

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