Account Receivables Specialist

1 month ago


Cape Town, Western Cape, South Africa MCI, LC Full time

About the Role

We are seeking an experienced Account Receivables Specialist to join our team at MCI, LC. As a key member of our collections department, you will be responsible for resolving open accounts with customers in a professional and respectful manner.

Job Summary

The ideal candidate will have excellent communication and negotiation skills, as well as the ability to work independently and as part of a team. You will be required to utilize various contact technologies and recovery strategies to locate right parties, understand customer situations, and negotiate payment terms with empathy and professionalism.

Responsibilities

  • Utilize contact technology and recovery strategies to locate right parties
  • Understand customer situations and identify best means of payment plan
  • Negotiate payment terms with empathy and professionalism
  • Make outbound and receive inbound calls
  • Follow all required scripts, policies, and procedures
  • Respond effectively to common challenges to collection calls
  • Meet monthly goals and perform other assigned duties

Requirements

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • Able to type swiftly and accurately (20+ words a minute)
  • BASIC knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Reliable with regular attendance and punctuality
  • Able to evaluate, troubleshoot, and follow-up on customer issues

Benefits

  • Paid Time-Off
  • Paid Holidays
  • Paid Training Opportunities
  • Regular Raises
  • Advancement Opportunities
  • Casual Dress Code
  • Cash and Prize Contests

Salary

$45,000 - $60,000 per year, depending on experience.



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