Account Receivables Specialist
7 days ago
About the Role
We are seeking an experienced Account Receivables Specialist to join our team at MCI, LC. As a key member of our collections department, you will be responsible for resolving open accounts with customers in a professional and respectful manner.
Job Summary
The ideal candidate will have excellent communication and negotiation skills, as well as the ability to work independently and as part of a team. You will be required to utilize various contact technologies and recovery strategies to locate right parties, understand customer situations, and negotiate payment terms with empathy and professionalism.
Responsibilities
- Utilize contact technology and recovery strategies to locate right parties
- Understand customer situations and identify best means of payment plan
- Negotiate payment terms with empathy and professionalism
- Make outbound and receive inbound calls
- Follow all required scripts, policies, and procedures
- Respond effectively to common challenges to collection calls
- Meet monthly goals and perform other assigned duties
Requirements
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Able to type swiftly and accurately (20+ words a minute)
- BASIC knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Reliable with regular attendance and punctuality
- Able to evaluate, troubleshoot, and follow-up on customer issues
Benefits
- Paid Time-Off
- Paid Holidays
- Paid Training Opportunities
- Regular Raises
- Advancement Opportunities
- Casual Dress Code
- Cash and Prize Contests
Salary
$45,000 - $60,000 per year, depending on experience.
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