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Hospitality Manager

7 days ago

Sandton, South Africa Crew Life at Sea Full time
Job Title: Head Waiter

Crew Life at Sea is a leading cruise line company that offers unforgettable experiences to travelers worldwide. Our mission is to provide exceptional service and create a welcoming atmosphere for our guests.

Position Overview:

We are seeking an experienced Head Waiter to oversee dining operations and manage a team of waiters. The ideal candidate will have strong leadership skills, attention to detail, and a passion for delivering excellent customer service.

Key Responsibilities:

  • Manage daily dining room operations, including scheduling, training, and supervising the wait staff.
  • Ensure all guests receive exceptional service and their dining experience meets or exceeds expectations.
  • Maintain the cleanliness and organization of the dining room, adhering to health and safety standards.
  • Collaborate with the kitchen staff to ensure timely and efficient food service.
  • Handle guest complaints and resolve issues in a timely and professional manner.
  • Maintain inventory and order supplies as needed.
  • Create a positive and productive work environment for the wait staff.
  • Train new employees on company policies, procedures, and service standards.
  • Conduct performance evaluations and provide feedback to the wait staff.
  • Work closely with other departments to ensure seamless coordination and communication.

Qualifications:

  • High school diploma or equivalent; a degree in hospitality or a related field is preferred.
  • Minimum 3 years of experience in a similar role, preferably in a cruise ship or high-end restaurant setting.
  • Strong leadership and communication skills.
  • Excellent customer service and problem-solving abilities.
  • Ability to work in a fast-paced and dynamic environment.
  • Proficient in English; knowledge of other languages is a plus.
  • Must be able to stand for long periods and lift up to 25 pounds.