Customer Integration Specialist

4 weeks ago

Johannesburg, Gauteng, South Africa Quantanite Full time
Job Title: Customer Integration Specialist

Quantanite is seeking a highly skilled Customer Integration Specialist to join our Sales Department. As a key member of our team, you will play a pivotal role in managing the documentation and communication flow between Quantanite and our enterprise clients.

Key Responsibilities:
  • Client Onboarding & Integration: Manage all aspects of client onboarding, from evaluating contract requirements to optimizing workflows. Ensure customers experience a seamless transition through structured project management and attention to detail.
  • Document Management: Serve as the primary point of contact for receiving customer onboarding forms, brand materials, and documents covering Legal, Logistical, and Supply Chain requirements. Review customer redlines and revisions to onboarding documents and vendor agreements to ensure alignment with company protocols.
  • Project Management: Develop and maintain structured project plans with clear timelines, milestones, and checkpoints. Define roles and ensure all stakeholders meet deadlines, maintaining accountability without emotional bias.
  • Cross-functional Collaboration: Collaborate closely with legal, finance, operations, and logistics teams to align objectives and secure necessary resources. Work with sales leaders to ensure smooth onboarding processes for new customers, addressing their specific requirements.
  • Issue Resolution & Escalation: Anticipate and quickly address potential roadblocks in the integration process to prevent impact on customer experience. Confidently escalate issues to senior leadership when necessary, presenting clear problem outlines and proposed solutions.
  • Relationship Management: Build and maintain long-term partnerships by acting as a trusted advisor, offering solutions tailored to client needs. Foster strong internal relationships, ensuring stakeholders feel supported and valued.
  • Process Improvement: Continuously improve the process of reviewing and integrating customer-specific documents. Identify areas for streamlining communication and documentation flow, ensuring all processes are well-documented and followed across departments.
Qualifications:
  • Education: Bachelor's degree in Business, Communication, Supply Chain, or a related field.
  • Experience: 3+ years in a customer-facing role, preferably with experience in document management, onboarding, or vendor relations. Familiarity with B2B onboarding processes, vendor agreements, and routing guides is highly advantageous.
  • Skills: Strong organizational skills with the ability to manage complex documentation and communicate effectively across departments. Excellent written and verbal communication skills, with a focus on building relationships and providing clarity to customers. Proficiency in documentation management software and CRM systems. Strong analytical and problem-solving skills, with a focus on process improvement and compliance.
What We Offer:
  • Competitive compensation package
  • Opportunity to work with a dynamic and diverse team
  • Professional growth and development opportunities
  • A supportive and inclusive work environment

Quantanite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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