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Automotive Service Specialist

1 week ago

Pretoria, Gauteng, South Africa Business Capital Group Full time
Job Overview
At Business Capital Group, we are seeking a highly skilled Service Advisor to join our team. As a key member of our reception staff, you will be the first point of contact for customers and play a crucial role in providing exceptional customer service.

About the Role
The successful candidate will be responsible for welcoming customers, booking vehicles for repairs and servicing, and providing information on service outcomes. They will also assist with parts sourcing, pricing, and creating quotes for customer approval. Additionally, they will provide feedback to customers on the progress of their vehicle repairs and establish strong relationships with fleet customers to encourage repeat business.

Key Responsibilities
  • Welcome customers and book vehicles for repairs and servicing
  • Provide information on service outcomes and schedules
  • Assist with parts sourcing, pricing, and quote creation
  • Provide feedback to customers on vehicle repair progress
  • Establish strong relationships with fleet customers

Requirements
To be successful in this role, you will need:
  • A proven work history as a Service Advisor or similar role (at least 2 years)
  • Multi-brand workshop experience is essential

What We Offer

Market-related remuneration package.