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Service Excellence Advisor for Automotive Customers

1 week ago


Pretoria, Gauteng, South Africa Job Masters Full time
Service Excellence Advisor for Automotive Customers

The role of Service Excellence Advisor for Automotive Customers is to provide expert advice and support to customers in the automotive industry. As a representative of Job Masters, you will be responsible for ensuring that our customers receive world-class service and support.

Key Responsibilities
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Manage customer complaints and concerns in a professional and timely manner.
  • Work closely with internal departments to resolve issues and meet customer expectations.
  • Conduct regular quality checks to ensure high standards of customer service.
  • Provide training and coaching to colleagues to improve their customer service skills.

Requirements
  • Minimum 5-7 years of experience in customer service, preferably in the automotive industry.
  • Matric essential; relevant tertiary qualification advantageous.
  • Extensive knowledge of the automotive industry and auto parts.
  • Ability to analyze complex data and interpret results in a logical manner.