Debt Resolution Specialist
1 month ago
Our Debt Resolution Specialist
About the Role
This role plays a vital part in our customer recovery efforts. You will work closely with customers to understand their financial challenges and develop personalized plans to help them manage their debt.
Key Responsibilities
- Proactively contact customers via telephone and in writing to discuss their debt and develop repayment plans
- Utilize debt collection techniques and negotiation skills to secure timely payments from customers
- Work with internal teams to resolve customer queries and complaints within agreed SLAs
- Proactively identify opportunities to reduce debt and minimize bad debt write-offs
- Develop and maintain expertise in industry, business, and system knowledge to stay up-to-date on industry trends and best practices
- Manage complaints and ensure compliance with regulatory requirements
- Liaise with internal and external stakeholders to ensure seamless communication and collaboration
- Maintain accurate customer records and identify gaps in customer information to proactively collect relevant data
Requirements
- Matric qualification
- 6-12 months debt collection experience, with preference given to those with collections experience
- High proficiency in verbal and written English, with a neutral accent preferred
- Candidates with experience dealing with international clients are preferred
- Exceptional administration skills and strong follow-through after customer contact
About WNS Global Services
WNS Global Services is a leading provider of business process management services. We are committed to delivering exceptional customer experiences through our expertise in finance and accounting, customer management, and industry-specific services.
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