Debt Resolution Specialist

1 month ago


Cape Town, Western Cape, South Africa WNS Global Services Full time

Our Debt Resolution Specialist



About the Role

This role plays a vital part in our customer recovery efforts. You will work closely with customers to understand their financial challenges and develop personalized plans to help them manage their debt.



Key Responsibilities


  • Proactively contact customers via telephone and in writing to discuss their debt and develop repayment plans
  • Utilize debt collection techniques and negotiation skills to secure timely payments from customers
  • Work with internal teams to resolve customer queries and complaints within agreed SLAs
  • Proactively identify opportunities to reduce debt and minimize bad debt write-offs
  • Develop and maintain expertise in industry, business, and system knowledge to stay up-to-date on industry trends and best practices
  • Manage complaints and ensure compliance with regulatory requirements
  • Liaise with internal and external stakeholders to ensure seamless communication and collaboration
  • Maintain accurate customer records and identify gaps in customer information to proactively collect relevant data


Requirements


  • Matric qualification
  • 6-12 months debt collection experience, with preference given to those with collections experience
  • High proficiency in verbal and written English, with a neutral accent preferred
  • Candidates with experience dealing with international clients are preferred
  • Exceptional administration skills and strong follow-through after customer contact


About WNS Global Services

WNS Global Services is a leading provider of business process management services. We are committed to delivering exceptional customer experiences through our expertise in finance and accounting, customer management, and industry-specific services.



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