Operational Excellence Lead

5 days ago


Johannesburg, Gauteng, South Africa Temenos Full time
About the Company

Temenos is a leading provider of software solutions for banks and other financial institutions.

About the Role

We are seeking a highly skilled Business Development Manager to join our team at Temenos.

The ideal candidate will have a proven track record of success in workforce management, with expertise in planning, forecasting, and analytics. They will be responsible for developing and implementing strategies to optimize business performance, improve customer experience, and enhance operational efficiency.

Key Responsibilities
  • Strategic Planning: Develop and implement comprehensive business plans that align with organizational goals and objectives.
  • Workforce Management: Design and implement effective workforce management systems to optimize resource allocation, productivity, and quality of service.
  • Process Improvement: Identify areas for process improvement and develop initiatives to increase efficiency, reduce costs, and enhance customer satisfaction.
  • Talent Development: Develop and implement training programs to enhance the skills and competencies of staff, ensuring they are equipped to meet business needs and deliver exceptional customer experiences.
Requirements
  • Education: Bachelor's degree in a relevant field (e.g., business administration, operations management).
  • Experience: At least 5 years of experience in workforce management, with a proven track record of success in planning, forecasting, and analytics.
  • Skills: Strong analytical and problem-solving skills, with the ability to collect and analyze data, identify trends, and make informed decisions.
  • Communication: Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.


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