Banking Operations Lead: Excellence in Service

7 days ago


Johannesburg, Gauteng, South Africa Nedbank Full time
About the Role

We are looking for an experienced Banking Operations Lead: Excellence in Service to join our team at Nedbank. The successful candidate will have a strong background in banking operations and be able to lead and manage the unit/s by ensuring relevant processes are administered and meet business requirements. The role requires excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Main Responsibilities
  • Meet Service Level Agreements (SLA) by managing processing activities within agreed timelines and parameters.
  • Minimise financial and reputational risk by ensuring accuracy of processing activities.
  • Implement effective controls and procedures to ensure high-quality service delivery.
  • Develop and maintain strong relationships with internal stakeholders, including regulators and customers.
  • Identify and implement opportunities for process improvement and efficiency gains.


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