Food and Beverage Operations Manager

5 days ago


Umhlanga, KwaZulu-Natal, South Africa Hollywoodbets Full time

Food and Beverage Team Leader Job Description

Hollywoodbets is seeking a highly skilled and experienced Food and Beverage Team Leader to join our team at our Phoenix Branch in Durban.

Key Responsibilities:

  • Support food and beverage management and team, including health and safety management, facility, kitchen, and stock management.
  • Adhere to departmental and company policies, procedures, and reporting.
  • Ensure food and beverage standards, retention, and provision of best dining experience.
  • Manage and account for food and beverage inventory, including cutlery and crockery.
  • Ensure the GAAP/POS system is always up and running during operational hours.
  • Observe and evaluate staff and work procedures to ensure quality standards service.
  • Submit stock requisitions to the Storeman to request front of house stock.
  • Conduct a stock count after the shift and complete a stock reconciliation to report on and account for variances.
  • Ensure order numbers for any department purchase are requested daily.
  • Update the time management system per team member daily.
  • Ensure all wastages and breakages during shift are disclosed and accounted for.
  • Ensure staff meal purchases are being recorded and checked up on issuing to verify the content and quantity.
  • Ensure cash management processes are followed.
  • Ensure shortages are addressed and recovered.
  • Roster staff taking into account busy periods, events, operating hours to ensure the Food and Beverage shift is sufficiently staffed and able to meet operational requirements.
  • Manage staff in terms of conduct, discipline, and performance.
  • Complete disciplinary actions/poor performance process when required.
  • Ensure superior customer service and customer experience.
  • Ensure timeous submission of daily, weekly, monthly Food and Beverage reports.
  • Conduct a meeting before the shift starts to direct the team and provide them with a daily briefing.
  • Time management of waitrons/bartenders.
  • Work closely with the Food and Beverage Branch Manager to enquire about customer experience and areas of improvement to ensure the Food and Beverage experience attracts and retains customers.

Requirements:

  • Experience within the food and beverage industry.
  • Understanding of food and controls.
  • Supervisory experience.
  • A bonus to have: relevant diploma, degree, or NQF 4 learnership.
  • Valid driver's license.


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