Food and Beverage Operations Manager

2 months ago


Umhlanga, KwaZulu-Natal, South Africa Red Carnation Hotels Full time
Job Summary

To oversee and manage the Food and Beverage department at The Oyster Box, ensuring exceptional service and high standards of performance. The ideal candidate will have a strong background in hospitality, excellent leadership skills, and the ability to drive revenue growth and profitability.

Key Responsibilities
  • Aggregate guest satisfaction scores and evaluate the fine dining experience.
  • Track revenue growth and profitability, aiming for high margins.
  • Introduce innovative menu items and measure their success.
  • Monitor wine and beverage sales and profitability.
  • Evaluate service efficiency and maintain an optimal ratio.
  • Manage special events and banquets, ensuring revenue and guest satisfaction.
  • Measure event execution efficiency and implement sustainability practices.
  • Upsell and cross-sell strategies to enhance guest spending.
  • Invest in staff training and development, maintaining high service standards.
  • Use mystery shopper evaluations to measure adherence to service and quality standards.
  • Aim for prestigious awards in the hospitality industry and acknowledge staff members' accolades.
Requirements
  • Hotel school qualification or equivalent preferred.
  • 2 years' experience in a similar position within a 4 or 5-star environment.
  • Previous experience in food and beverage operations, with a good understanding of culinary arts, food trends, and beverage service.
  • Supervisory or managerial experience in a similar role is typically required.
  • Knowledge of Micros point of sale system and proficiency in Microsoft Office.
Attributes
  • Ability to effectively listen and verbally communicate in English with all levels of staff, management, and guests.
  • Ability to make decisions and work independently.
  • Excellent organizational skills.
Language

English



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