Food and Beverage Operations Manager

2 weeks ago


Umhlanga, KwaZulu-Natal, South Africa Red Carnation Hotels Full time
Job Title: Food and Beverage Supervisor

At Red Carnation Hotels, we are seeking a highly skilled and experienced Food and Beverage Supervisor to join our team.

Key Responsibilities:
  • Aggregate scores from guest surveys or reviews related to food and beverage services and measure satisfaction with the fine dining experience.
  • Track the monthly growth in food and beverage revenue and evaluate the profitability of the food and beverage department, aiming for high margins.
  • Introduce and measure the success of innovative and unique menu items, monitor sales and profitability of high-end and specialty beverages, and evaluate the efficiency of service in turning over tables without compromising quality.
  • Evaluate the success of special events and banquets in terms of revenue and guest satisfaction, measure the efficiency of event planning and execution, and implement and assess sustainability practices in food and beverage operations.
  • Measure the success of upselling strategies to enhance guest spending, evaluate the success of cross-selling initiatives across different F&B offerings, and invest in continuous training to maintain high service standards.
  • Aim for and measure the attainment of prestigious awards in the hospitality industry, acknowledge and track staff members receiving accolades or recognition, and ensure compliance with health and safety regulations.
Requirements:
  • Hotel school qualification or equivalent preferred.
  • 2 years' experience in a similar position within a 4 or 5-star environment.
  • Previous experience in food and beverage operations, with a good understanding of culinary arts, food trends, and beverage service.
  • Supervisory or managerial experience in a similar role is typically required.
  • Knowledge of Micros point of sale system and proficiency in Microsoft Office.
Key Attributes:
  • Ability to effectively listen and verbally communicate in English with all levels of staff, management, and guests.
  • Ability to make decisions and work independently.
  • Excellent organizational skills.
  • Excellent leadership ability.

We are an equal opportunities employer and welcome applications from all qualified candidates. This vacancy exists for South African citizens or persons with a valid South African work permit.



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