Business Development Representative

3 weeks ago


Amanzimtoti, South Africa FirstRand Bank Limited Full time

Are you a results-driven professional looking for a challenging role in sales and customer service? We have an exciting opportunity at FirstRand Bank Limited for a Branch External Sales and Service Advisor OBR.

Job Summary

We are seeking a highly motivated and skilled Business Development Representative to join our team. As a key member of our sales team, you will be responsible for driving revenue growth and delivering exceptional customer service to our clients.

Key Responsibilities
  • To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations.
  • Offering value-adding solutions within a dynamic environment, whilst adhering to policy and process.
  • Execute own work in accordance with the organisational values and code of ethics.
  • Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
  • Produce high-quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
  • Work with enhanced processes and procedures to maintain operational efficiencies.
  • Deliver work in an accurate manner to ensure consistent results.
  • Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality.
  • Adhere to quality standards, turnaround times, and Company policies and procedures.
  • Complete relevant administration, reporting, and updating of information accurately and on time.
  • Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline management and sales quality.
  • Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
  • Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
  • Maximise sales by selling packaged financial solutions to clients.
  • Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes, and timelines to drive and achieve relevant sales targets.
  • Maximise cross-selling opportunities.
  • Drive adoption of digital and other self-service options across client base.
  • Contribute to teamwork and inclusivity within own team.
  • Contribute to cost efficiencies through responsible utilisation of work-related resources.
  • Achieve expected financial targets and uphold associated service levels.
  • Build and maintain stakeholder relationships.
  • Deliver customer service through adherence to quality service standards.
About Us

FirstRand Bank Limited is committed to excellence in everything we do. We are a leading financial services group in South Africa, and we pride ourselves on providing innovative solutions to our clients. Our values of trust, integrity, and innovation guide everything we do.

Salary and Benefits

The salary range for this position is R450,000 - R600,000 per annum, depending on experience. In addition to a competitive salary, you will also receive a comprehensive benefits package, including medical aid, life insurance, and pension fund contributions.


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