General Management Position

2 days ago


Cape Town, Western Cape, South Africa ProDevelopment Group Full time

Dining Experiences Unparalleled

Our eclectic venue on trendy Kloof Street in Cape Town offers a unique dining experience that blends quality ingredients with friendly hospitality. We pride ourselves on providing diverse and memorable experiences that cater to various tastes and preferences.

We're looking for an exceptional General Manager to join our team and take charge of our daily operations. As a leader in the hospitality sector, you will be responsible for ensuring seamless functionality, excellent service, and high standards of cleanliness.

Your Responsibilities

  • Operational Oversight: Oversee the daily operations of the entire venue, ensuring smooth functionality and high standards of cleanliness.
  • Team Leadership: Lead and mentor staff across all departments, fostering a positive and collaborative environment.
  • Strategy Development: Develop and implement strategies to improve overall service, operational efficiency, and customer satisfaction.
  • Financial Management: Manage financials, including budgets, forecasts, and financial performance.
  • Compliance and Risk Management: Ensure compliance with health and safety regulations and company policies.
  • Customer Experience: Coordinate with kitchen and front-of-house staff to ensure a seamless dining experience.
  • Issue Resolution: Address any venue-related issues promptly and effectively.

KPIs

  1. Service Standards**: Maintain high standards of overall service and guest satisfaction.
  2. Financial Performance**: Achieve financial targets and manage budgets efficiently.
  3. Health and Safety**: Ensure staff compliance with health and safety protocols.
  4. Staff Engagement**: Foster a positive and productive work environment.
  5. Operational Efficiency**: Successfully manage and improve operational efficiency.
  6. Issue Resolution**: Ensure timely and effective resolution of any venue-related issues.

Requirements

  • Experience: Proven experience as a General Manager or similar role in the hospitality industry.
  • Leadership Skills: Strong leadership and team management skills.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Quality Focus: High standards of cleanliness and operational efficiency.
  • Pressure Management: Ability to handle high-pressure environments with ease.
  • Education: A degree in hospitality management or related field is a plus.

Salary Negotiation

Negotiable depending on experience.



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