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Sales Performance Specialist

1 week ago

Randburg, Gauteng, South Africa iSON Xperiences Full time
Job Description

We are seeking a Sales Performance Specialist to join our team at iSON Xperiences. The ideal candidate will have a strong analytical mindset and excellent communication skills.

The Sales Performance Specialist will be responsible for analysing customer interactions and capturing insights into our Genii tool. This will involve reducing business risk, improving the quality of call centre agents' engagements, and overall performance.

The successful candidate will focus on driving improvements in the customers' experience for both sales and service environments. They will highlight issues affecting the customer's experience due to behaviour, business, process and technology.

Main Responsibilities:

  • Reduce business risk and improve the quality of call centre agents' engagements.
  • Drive improvements in the customers' experience for both sales and service environments.
  • Highlight issues affecting the customer's experience due to behaviour, business, process and technology.
  • Evaluate recorded customer interactions against the dimensions of customer experience, business process and regulatory compliance requirements.