IT Field Support Specialist
1 month ago
Our client, a leading IT solutions provider, is seeking a skilled and driven IT Field Technician to join their team. The ideal candidate will provide on-site technical support, troubleshoot hardware and software issues, and ensure smooth IT system operations for clients.
Key Responsibilities:- Deliver on-site technical support to clients in Benoni and nearby areas.
- Install, configure, and maintain hardware and software systems, including desktops, laptops, servers, and peripherals.
- Diagnose and resolve hardware, software, and network issues promptly.
- Conduct routine maintenance and updates to ensure system stability and security.
- Collaborate with the helpdesk team to address complex technical issues.
- Document service activities, including troubleshooting steps and solutions implemented.
- Provide exceptional customer service and build positive client relationships.
- Proven experience as an IT Technician or similar role, preferably in a field support environment.
- Proficiency in troubleshooting hardware, software, and network issues.
- Solid understanding of Windows operating systems, Active Directory, and Microsoft Office suite.
- Experience with network infrastructure, including routers, switches, and firewalls.
- Strong communication and interpersonal skills with the ability to interact professionally with clients.
- Excellent problem-solving abilities and the capacity to work independently or as part of a team.
- Own vehicle and valid driver's license for on-site visits.
- CompTIA A+ certification or equivalent.
- Familiarity with cloud computing platforms (e.g., Microsoft Azure, AWS).
- Knowledge of virtualization technologies (e.g., VMware, Hyper-V).
- Understanding of ITIL best practices for service management.
Our client offers a competitive salary based on experience, professional development and training opportunities, health insurance, and retirement savings plan. They also offer a collaborative work environment and potential for career advancement within the company.
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IT Support Specialist
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Technical Support Specialist
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IT Support Specialist
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Client Support Specialist
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Customer Support Specialist
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IT Support Specialist
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Senior Technical Support Specialist
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Customer Support Specialist
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Client Support Specialist
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Administrative Support Specialist
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Technical Support Specialist
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Client Support Specialist
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IT Support Specialist
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Administrative Support Specialist
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Administrative Support Specialist
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E-commerce Support Specialist
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Chief Technology Operations Specialist
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