Customer Support Specialist

4 weeks ago


Benoni, Gauteng, South Africa beBee Professionals Full time

We are seeking a Customer Support Specialist to provide technical assistance to our customers. The ideal candidate will have excellent communication and problem-solving skills, as well as a strong customer service orientation.

Responsibilities:
  • Respond to customer inquiries via phone, email, and other channels
  • Troubleshoot customer issues and provide technical support
  • Document customer interactions and provide feedback to management
  • Monitor customer satisfaction and provide feedback to management
  • Assist with customer onboarding and training
Requirements:
  • Bachelor's degree in a related field
  • At least two years of customer service experience
  • Excellent communication and problem-solving skills
  • Strong customer service orientation
  • Ability to work independently and as part of a team


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