Production Associate

2 months ago


Cape Town, Western Cape, South Africa Wipro Full time
Job Summary

We are seeking a highly skilled Production Associate to join our team at Wipro. As a key member of our Service Delivery team, you will be responsible for ensuring seamless customer experience through effective order management and delivery.

Key Responsibilities
  • Customer Interface Management: Establish and maintain strong relationships with customers, understanding their requirements and expectations throughout the order lifecycle.
  • Order Management: Own the customer interface into the delivery teams, managing communications and compliance to KCI updates, and ensuring all process and escalation levels are adhered to.
  • Delivery Coordination: Coordinate the delivery of customer requirements for products and sites via consolidated order progress tracking systems, and keep customers informed of progress, risks, and issues as per agreed frequency and format.
  • Problem Resolution: Pro-actively manage the deliverables against agreed delivery dates, manage changes, risks, issues, problems, solutions, escalations, and drive improvements for our customers by producing and maintaining delivery improvement plans.
  • Stakeholder Management: Demonstrate excellent stakeholder management both within and outside Client Org, and ability to influence stakeholders specifically the MFU's.
Requirements
  • Experience: 1-2 years professional experience within tele/data communications environment (Advantageous)
  • Skills: Good knowledge across Telecom and products and services relevant to delivery areas, effective engagement and communication skills, good record of delivering against pre-determined requirements, in reasonable timescales, according to scope and quality.
  • Knowledge: Detailed knowledge about product delivery processes, interfaces, responsibilities, systems, tools, good understanding of products & services aligned to how these meet each client's business imperatives, and good knowledge of basic delivery process steps end-to-end for all products under the remit of the Service Delivery Professional.
What We Offer

As a Production Associate at Wipro, you will have the opportunity to work with a talented team, develop your skills and expertise, and contribute to delivering exceptional customer experiences.


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