Technical Support Specialist
7 days ago
As a Moodle Technical Support Engineer at Adapt IT Group, you will play a critical role in delivering exceptional technical support to our clients. This includes providing assistance with Moodle and other e-learning solutions, troubleshooting technical issues, and ensuring seamless customer experiences.
Key Responsibilities:
- Provide first-line support for Moodle and other e-learning applications.
- Troubleshoot technical issues, from resetting passwords to completing courses.
- Assist with software upgrades, errors, server performance, and plugin installation.
- Conduct performance testing, audits, health checks, and platform optimization recommendations.
- Offer low-level training or walkthrough support to lecturers on the use of Moodle tools.
Requirements:
- At least one year of experience working with Moodle or other e-learning applications.
- Excellent communication and customer service skills.
- Good organizational and problem-solving skills.
- Experience in HTML, PHP, and CSS in an e-learning environment.
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IT Technical Support Specialist
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Technical Support Specialist
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VoIP Fraud and Technical Support Specialist
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IT Support Specialist
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Technical Sales Specialist
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IT Support Specialist
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Senior Infrastructure Support Specialist
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Desktop Support Specialist
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Operations Support Specialist
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Application Support Specialist
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IT Support Specialist
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Contractual Web Support Specialist
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Technical IT Support Expert
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