Technical Support Professional

2 days ago


Midrand, Gauteng, South Africa DLK Group Full time
Job Overview

We are seeking a highly skilled Specialised ICT Support Specialist to join our team at DLK Group. In this role, you will be responsible for providing tailored ICT services and solutions to address unique and ad-hoc requirements as determined by the organisation.

Key Responsibilities:

  1. Ad-Hoc ICT Support:
    • Provide specialist ICT support on an "as and when required" basis to meet emerging needs and challenges.
    • Address ICT-related requests not covered by standard operational areas, ensuring seamless support and resolution.
  2. Custom Solutions Development:
    • Analyse unique requirements and develop tailored ICT solutions to meet organisational objectives.
    • Collaborate with stakeholders to understand needs and deliver fit-for-purpose ICT interventions.
  3. Complex Issue Resolution:
    • Troubleshoot and resolve advanced technical problems across the organisation's ICT systems, ensuring minimal disruption to operations.
    • Identify root causes of issues and implement long-term solutions to prevent recurrence.
    • Align specialist ICT support activities with the organisation's broader ICT strategy and objectives.
    • Ensure that any additional ICT requirements are integrated seamlessly into the existing infrastructure and frameworks.
  4. Stakeholder Engagement:
    • Work closely with internal teams and external partners to deliver specialist ICT services.
    • Provide expert advice and recommendations to management on specialist ICT needs and emerging technologies.
    • Proactively identify areas for improvement within the ICT ecosystem and propose innovative solutions.
    • Stay informed on the latest trends and advancements in ICT to support the delivery of cutting-edge solutions.


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