Retail Operations Director

1 month ago


Johannesburg, Gauteng, South Africa Cre8work Full time

A Retail Operations Director plays a pivotal role in optimizing the receiving department's efficiency and productivity. This involves ensuring the accurate and timely receipt, storage, and documentation of merchandise.

The ideal candidate will have 3-5 years of experience in retail receiving, warehouse management, or a related field, with a proven track record of success in supervisory or managerial roles.

Key responsibilities include:

  • Receiving Operations
    • Manage daily operations to ensure all goods are accurately received and documented.
    • Oversee merchandise inspection for damages, discrepancies, and quality issues.
    • Ensure proper storage and handling of goods to maintain condition and organization.
    • Coordinate with suppliers and logistics teams to manage delivery schedules and resolve issues.
  • Team Management
    • Lead, train, and develop the receiving team to achieve high productivity and adherence to company standards.
    • Schedule shifts and assign tasks to team members for smooth operations.
    • Conduct performance evaluations and provide coaching and feedback to team members.
    • Foster a positive work environment and promote teamwork within the department.
  • Inventory Control
    • Ensure accurate recording of all incoming goods in the inventory management system.
    • Work closely with the inventory control team to identify and resolve discrepancies.
    • Implement effective inventory control procedures to minimize shrinkage and ensure accurate stock levels.
    • Conduct regular audits of received goods to verify accuracy and adherence to company policies.
  • Compliance and Safety
    • Ensure all receiving operations comply with company policies, health, and safety regulations.
    • Maintain a clean, organized, and safe receiving area.
    • Conduct regular safety training and enforce adherence to safety protocols among the receiving team.
    • Ensure all equipment is properly maintained and used safely.

Estimated salary: $65,000 - $85,000 per year, depending on location and experience.

This role requires strong leadership and team management skills, excellent organizational and problem-solving abilities, and proficiency in inventory management systems and Microsoft Office Suite. The ideal candidate will also have strong communication and interpersonal skills, as well as the ability to work under pressure and manage multiple priorities.

Working Conditions:

  • Full-time position; may require evening, weekend, and holiday work depending on store operations.
  • Primarily works in the receiving area of a retail store, with some time spent in the office for administrative tasks.


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