Technical Operations Manager

2 months ago

Port Elizabeth, Eastern Cape, South Africa NTT DATA Full time

About the Role

This is a challenging and rewarding opportunity to join NTT DATA as a Technical Operations Manager, responsible for overseeing the engineering and operations of infrastructure service platforms and/or software.

Key Responsibilities

  • Oversee the engineering and operations of infrastructure service platforms, ensuring they are running efficiently and effectively.
  • Collaborate closely with development, partners, and vendors on design, reliability, and maintenance issues to ensure seamless integration and optimal performance.
  • Identify new technology solutions and work closely with business owners to forecast future needs, driving innovation and growth.
  • Manage operational costs and staff resources to ensure efficient operation of the function, aligning with business expectations.
  • Oversee the testing and analysis of all components of the infrastructure service platforms, ensuring they meet regulatory and compliance requirements.
  • Ensure infrastructure service platforms and/or software are efficiently utilized, with costs aligned with business expectations, and all regulatory and compliance requirements met.
  • Manage activities related to keeping the infrastructure performing optimally, including installing systems upgrades and patches, implementing security, monitoring, and support.
  • Manage the day-to-day operations of the team, ensuring requests are resolved within service level agreement requirements.
  • Manage staffing processes, including recruitment, supervision, development, evaluation, and discipline.
  • Provide ongoing coaching and development of the team, ensuring they have the skills and knowledge needed to succeed.
  • Report on overall performance against agreed targets, providing insights and recommendations for improvement.
  • Provide input into decisions related to services operations management, ensuring alignment with business objectives.

Requirements

  • Solid experience in similar IT roles, with a focus on IT infrastructure engineering and operations.
  • Solid experience in coaching and training facilitation, with a proven track record of developing and leading high-performing teams.
  • Proven working experience in a large-scale organization, with a strong understanding of IT frameworks, including ITIL, MoF, CoBIT, and Run SAP.
  • Solid experience supporting IT infrastructure and service delivery, with a focus on innovation and continuous improvement.
  • Solid experience working with vendors and/or service providers, with a strong understanding of contract management and negotiation.
  • Solid experience, judgment, and drive to plan, make decisions, and accomplish individual and team goals, with a strong focus on results-oriented leadership.
  • Solid experience working in a team-oriented, collaborative environment, with a strong emphasis on communication, teamwork, and problem-solving.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

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