Technical Support Manager

4 weeks ago

Port Elizabeth, Eastern Cape, South Africa Hire Resolve Full time
Job Title: Technical Support Manager

Hire Resolve is seeking a highly skilled Technical Support Manager to join their team in a pivotal role. As a key member of the support team, you will be responsible for overseeing the support operations, ensuring high-quality technical support is provided to customers.

Key Responsibilities:

  • Provide technical support and maintenance for applications within the scope of the role.
  • Adhere to documented standard processes and procedures.
  • Diagnose and analyze issues promptly and professionally.
  • Continuously monitor production application components to ensure high availability and meet or exceed client expectations.
  • Collaborate with development teams to assist in resolving incidents related to system alerts.
  • Maintain strong relationships with key strategic partners and customers.
  • Identify opportunities for process, system, and application improvements in a dynamic environment designed for problem-solving and process enhancement.
  • Possess general knowledge of the software development lifecycle.
  • Demonstrate a high level of initiative, sound judgment, and discretion.
  • Exhibit strong communication and organizational skills.
  • Conduct and direct research into IT issues and products as needed.
  • Present ideas clearly in business-friendly and user-friendly language.
  • Submit accurate and timely reports to management.
  • Develop efficiency in the use, workflow, and capabilities of the system used for support.

Requirements:

  • Relevant qualification or equivalent related experience.
  • Ability to read and debug code is advantageous.
  • Familiarity with different message formats is a plus.
  • Customer support experience.
  • Strong written and verbal communication skills.
  • Excellent interpersonal skills.
  • Ability to perform general mathematical calculations for business cases, budgets, etc.
  • Highly self-motivated and directed.
  • Detail-oriented with a focus on solutions.
  • Proven analytical, evaluative, and problem-solving abilities.
  • Ability to work effectively under pressure and prioritize tasks in a high-stress environment.
  • Strong customer service orientation.
  • Team player with extensive experience in collaborative, team-oriented environments.
  • Experience with C#, .NET, and MS SQL is advantageous.

Benefits:

  • Highly competitive salary for this role based on experience.
  • Hire Resolve offers a dynamic and supportive work environment.

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