Assistant Store Leadership Position

5 days ago


Johannesburg, Gauteng, South Africa Kontak Recruitment Full time
Job Description: Customer Experience Director

We are seeking a driven Customer Experience Director to join our team in Johannesburg. This role is responsible for overseeing all aspects of customer experience, including leading a high-performing team and ensuring that every interaction with customers is exceptional. Your strong leadership skills and ability to drive innovation and efficiency will be essential in this role.

Key Responsibilities:
  • Lead and motivate the team to achieve sales and developmental targets
  • Develop and implement strategies to improve customer experience and satisfaction
  • Collaborate across teams to align with business objectives

Requirements:
  • A completed Matric (tertiary qualification advantageous)
  • 3 or more years of experience managing a team in a fast-paced, high-turnover environment
  • Strong leadership and matrix management skills
  • Experience in compiling performance reports and analyzing data to inform business decisions

Estimated Salary: R27,500 per month

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