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Helpdesk Support Specialist
1 week ago
PST.AG is seeking a highly skilled and motivated individual to join our customer management team as a Customer Care Helpdesk Assistant. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities:- Critical Thinking: Analyze complex customer issues and develop creative solutions to resolve them efficiently.
- Communication Strategy: Develop and implement effective communication plans to engage customers and provide timely support.
- Process Improvement: Identify areas for process improvement and suggest changes to optimize customer care processes.
- Collaboration: Work closely with internal teams to ensure seamless collaboration and alignment.
- System Management: Manage and maintain our Enterprise Resource Planning system to ensure data accuracy and efficiency.
- Additional responsibilities include:
- Knowledge Sharing
- Training and Development
- Operational Excellence
- Degree Requirement: Bachelor's degree in any related field, demonstrating academic excellence.
- Work Experience: 5+ years of experience in a similar role, showcasing leadership and problem-solving skills.
- Soft Skills: Excellent communication, teamwork, and time management skills, essential for success in this position.
- Technical Expertise: Proficiency in ERPNext or similar systems, including ticketing system experience.
- Language Fluency: Fluency in English, with excellent written and spoken communication skills.
- Flexibility and Adaptability: Ability to work independently and collaborate effectively with cross-functional teams.
- Marketing Background: Experience in marketing and/or social media, offering additional value to our organization.
- German Language: Knowledge of German language, enhancing our company's multilingual capabilities.
- LLM Expertise: Strong linguistic ability with Large Language Models (LLMs), providing a competitive edge in our industry.
