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Customer Experience Strategist

1 week ago

Johannesburg, Gauteng, South Africa M-KOPA Kenya Limited Full time

We are seeking a highly skilled Customer Care Manager to lead our customer care operations in South Africa. This role involves providing strategic leadership and oversight for multiple customer-facing teams across voice and digital channels.

About the Role

The ideal candidate will have experience in implementing effective customer strategies, driving continuous process improvements, and managing team performance. They should be proficient in problem-solving, maintaining cost efficiency, and managing relationships with BPO partners.

Key Responsibilities:

  • Implement customer strategies and drive process improvements
  • Manage multiple customer-facing teams
  • Oversight of call center operations

Requirements:

  • Experience in C#.NET, Event Driven Systems, microservices, testing, and deployment
  • Strong leadership and communication skills