Customer Retention Specialist

5 days ago


Roodepoort, Gauteng, South Africa Standard Bank of South Africa Limited Full time

About the Job:

We are looking for a Customer Retention Specialist who can drive business growth through customer retention. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment.

Job Description:

  • To provide customer-focused service and ensure that customers remain satisfied with our products and services.
  • To identify opportunities to retain customers and implement strategies to achieve this goal.
  • To work closely with the sales team to upsell and cross-sell our products.

Requirements:

  • Minimum of 2 years insurance industry experience
  • Minimum of 2 years call centre/telephone experience
  • Minimum of 1 year sales/retention contact centre experience


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