Technical Support Specialist
1 week ago
This is an exciting opportunity to join our team as a Technical Support Specialist. You will be responsible for providing technical support to our clients via phone, email, or remote access.
Key Responsibilities:- Technical Support: Provide technical assistance to clients with software, hardware, or network-related issues.
- Problem-Solving: Analyze complex technical problems and develop effective solutions.
- Communication: Communicate technical information to clients in a clear and concise manner.
- Documentation: Maintain accurate records of client interactions and technical issues resolved.
- Education: Matric certificate or equivalent.
- Experience: 2 years' experience in the Information Technology industry.
- Certifications: Training in networking and relevant IT qualifications.
- License: Valid driver's license.
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