Front Office Manager

3 weeks ago


White River, Mpumalanga, South Africa Zeebra Junction Specialist Recruitment Full time
Job Title: Front Office Manager

Zeebra Junction Specialist Recruitment is seeking a highly skilled and experienced Front Office Manager to join our team at a well-known De Luxe Hotel and conference venue in Mpumalanga.

Job Summary:

We are looking for a professional and results-driven Front Office Manager to oversee the management and operations of the Reception / Front Office Department. The successful candidate will be responsible for ensuring that the highest occupancy percentage is achieved at the best possible average room rate, while providing exceptional service to all guests.

Key Responsibilities:
  • Manage and operate the Reception / Front Office Department, ensuring that all procedures are implemented and adhered to.
  • Provide exceptional service to all guests, ensuring that their needs are met and exceeded.
  • Oversee and maintain departmental handover procedures, ensuring that all tasks are completed efficiently and effectively.
  • Ensure strict control over all procedures involving cash, billing, room allocation, and record keeping.
  • Assist the General Manager in reviewing departmental performance against objectives.
  • Be involved in the selection, training, and performance management of team members.
  • Assist with maximizing occupancy levels and maintaining a high standard of personal service with all customers.
  • Manage and control daily revenues, reporting any deviations or irregularities to the Finance Manager.
  • Represent the department in management meetings and assist with the formulation of departmental standards.
Requirements:
  • Matric - grade 12 equivalent.
  • Recognized 3-year tertiary qualification in the Hospitality industry (advantageous).
  • At least 2 years' experience as an Assistant Front Office Manager in a similar 4 or 5-star hotel.
  • Exceptionally fluent in English.
  • High-level computer literacy, with emphasis on Opera (PMS System) and Microsoft Office.
  • Well-developed leadership, training, and communication skills.
  • Good business acumen with competent financial understanding.
  • Well-developed negotiation skills.
  • Well-developed administration and analytical skills, with attention to detail.
  • Ability to create a strong team climate.
  • Ability to work shifts and occasional overtime.
  • Conversational ability in a third official South African language and/or a European language (advantageous).
Reporting to:

Operations Manager


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