Front Office Manager

5 months ago

White River, South Africa Zeebra Junction Specialist Recruitment Full time

Overview

My Client a well known and popular De Luxe Hotel and connference Venue in Mpumalanga is recruiting for a Front Office / Reception Manager.

Remuneration:

  • Competitive Salary Negotiable based on experience
  • Live Out position

Scope and General Purpose:

To take control of the Management and Operations of the Reception / Front Office Department, and to ensure that the standards as laid down by the Hotel policies and procedures are implemented & adhered to, in order to achieve the highest occupancy percentage at the best possible average room rate.

  • To provide the best possible standard in service to all guests that is inline with the Hotel Policies and Procedures.
  • Very Important note : Candidates applying for this position must be 100% familiar and literate on Opera ( Property Management System) , candidates without Opera experience will not be considered for this position.

Requirements

  • Matric - grade 12 equivalent
  • Recognised 3 year tertiary qualification in the Hospitality industry will be an advantage
  • At least 2 year’s experience as an Assistant Front Office Manager in a similar 4 or 5 Star Hotel
  • Exceptionally fluent in English
  • High Level of computer literacy with emphasis on Opera ( PMS System- Essential) & Microsoft Office
  • Well developed leadership, training and communication skills
  • Good business acumen with competent financial understanding
  • Well developed negotiation skills
  • Well developed Administration and analytical skills & attention to detail
  • Ability to create a strong team climate
  • Ability to work shifts and occasional overtime
  • Conversational ability in a third official South African language and / or a European language would be an advantage

Key Result Areas:

  • To take operational responsibility for all aspects of Reservations, Reception, Concierge and Switchboard
  • To scheduling team members to ensure the correct level of coverage
  • Oversee and maintain departmental handover procedures
  • Ensure strict control over all procedures involving cash, billing, room allocation and record keeping
  • Assist the GM in reviewing departmental performance against the objectives set.
  • To be involved in the selection of team members, training and performance management.
  • Assist with maximizing of occupancy levels.
  • Maintain a high standard of personal service with all customers, internal and external as well as public areas surpassing those as set out by The Hotel management Executive and owners.
  • To manage & control daily revenues and to report any deviations, irregularities to revenue and VAT accruals to the Finance Manager and rectify accordingly.
    • To be fully aware of the trends in the industry and make suggestions for the improvement of the running of the Front Desk.
  • Represent the department in management meetings.
  • Assist with the formulation of the departmental standards and the running of the Front Of House Operations.

Reporting To: Ops manager

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