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Leisure Groups Booking Agent

1 week ago

Cape Town, Western Cape, South Africa Terra Nova Tours Full time

As a leader in Destination Management, Terra Nova Tours offers a dynamic environment where you can grow your career and contribute to creating unique travel experiences.

We are seeking a Leisure Groups Booking Agent to join our team in Cape Town, South Africa.

The ideal candidate will have a strong understanding of Southern African tourism destinations and comprehensive knowledge of Tourplan and WETU systems.

Key Responsibilities:

  • Responsible for Advanced Booking of all entrance fees and services, i.e. Table Mountain Tickets, Robben Island Tickets, Cape Point Funicular and keeping an accessible track record of the file allocations on SharePoint.
  • Correspond with colleagues regarding their booking requirements and deal with any questions, information required, obstacles and special requirements timeously.
  • Manage workload efficiently and prioritise urgent requests.
  • Assist with Groups Series tasks if and when required.
  • Offer assistance and support to colleagues.
  • Attend Team Meetings and provide Daily Reports to Team Leader/s and Director/s.
  • Maintain a clear, concise, and effective communication style with clients, Management, and the team.

Requirements:

  • Diploma or degree in Tourism, Hotel Management or Events Management.
  • Minimum of 5 years of experience in Group Travel and flight arrangements.
  • In-depth knowledge of Southern African tourism destinations; Eastern Africa an advantage.
  • Comprehensive knowledge of Tourplan and WETU systems.
  • Ability to work extended hours when necessary to meet the demands and high pressure of the Travel Industry.
  • A proactive, problem-solving attitude and ability to work independently as well as part of a team.
  • Strong communication and organizational skills, with an ability to manage multiple tasks efficiently.
  • Ability to establish and maintain effective working relationships with both clients and suppliers.
  • Advanced knowledge of Microsoft Office and proven track record in use thereof.

We look forward to receiving your application and discussing this opportunity further.