Enterprise IT Support Specialist

1 month ago


Sandton, South Africa Dimension Data Full time

Job Overview:

The Enterprise IT Support Specialist is an intermediate position in the EUC/DC/FS engineer job family and plays a crucial role in identifying, investigating, and resolving technical incidents and problems to restore service to clients.

Main Responsibilities:

  • Infrastructure Management: Ensure that assigned infrastructure at the client site is configured, installed, tested and operational, and that software is installed and configured according to client requirements.
  • End-user Computing Support: Provide support to clients which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for End-user Computing operations and related infrastructure.
  • Incident Management: Identify problems and errors prior to or when they occur, log all such incidents in a timely manner with the required level of detail, and take full ownership for managing the incident to resolution within the service level conditions.
  • Shift Management: Follow the required handover procedures for shift changes to ensure service continuity and complete and maintain any shift handover schedules.

Requirements:

  • Education and Training: NQF Level 5, MCTS 2012, MCSA 2012/2016/2019, ITIL V3 Foundation, Kepner Tregoe Fundamentals, Azure Fundamentals (further Cloud qualifications are advantageous)
  • Experience: 5 years' work experience
  • Skills and Knowledge: Demonstrate solution and service knowledge, possess sound knowledge of communications infrastructure and systems, demonstrate problem analysis and solution formulation skills, demonstrate learning and service orientation, excellent attention to detail, proactive management, strong general knowledge of networking, IT systems, security, servers, and firewalls
  • Attributes: Ability to adapt to change, think innovatively, good verbal and written communication ability, engage with various stakeholders, good planning and time management ability, cope under pressure, passionate about enterprise-level IT solutions with a limitless willingness to learn

Estimated Salary Range: $80,000 - $110,000 per year



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