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Inbound Operations Supervisor
2 weeks ago
We are looking for an Inbound Operations Supervisor to join our team at Betway Group. The successful candidate will be responsible for overseeing the day-to-day operations of our inbound contact centre, including managing a team of customer service representatives and developing and implementing processes to improve customer satisfaction.
About the RoleThe ideal candidate will have a strong background in customer service and contact centre operations, with experience in managing large teams and developing strategies to improve customer satisfaction. They will also possess excellent communication and problem-solving skills, as well as the ability to work collaboratively with colleagues and stakeholders.
Key Responsibilities- Oversee the day-to-day operations of the inbound contact centre, including managing a team of customer service representatives.
- Develop and implement processes to improve customer satisfaction, including metrics and reporting.
- Maintain accurate records of customer interactions, including complaints and feedback.
- Develop and maintain relationships with key stakeholders, including customers, colleagues, and partners.
- Minimum 2 years' experience in a customer service or contact centre role.
- A degree (BCom or equivalent) is essential.
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals.