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Inbound Operations Supervisor

2 weeks ago

Johannesburg, Gauteng, South Africa Betway Group Full time

We are looking for an Inbound Operations Supervisor to join our team at Betway Group. The successful candidate will be responsible for overseeing the day-to-day operations of our inbound contact centre, including managing a team of customer service representatives and developing and implementing processes to improve customer satisfaction.

About the Role

The ideal candidate will have a strong background in customer service and contact centre operations, with experience in managing large teams and developing strategies to improve customer satisfaction. They will also possess excellent communication and problem-solving skills, as well as the ability to work collaboratively with colleagues and stakeholders.

Key Responsibilities
  • Oversee the day-to-day operations of the inbound contact centre, including managing a team of customer service representatives.
  • Develop and implement processes to improve customer satisfaction, including metrics and reporting.
  • Maintain accurate records of customer interactions, including complaints and feedback.
  • Develop and maintain relationships with key stakeholders, including customers, colleagues, and partners.
Requirements
  • Minimum 2 years' experience in a customer service or contact centre role.
  • A degree (BCom or equivalent) is essential.
  • Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
  • Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals.