Inbound Operations Supervisor
5 days ago
We are looking for an Inbound Operations Supervisor to join our team at Betway Group. The successful candidate will be responsible for overseeing the day-to-day operations of our inbound contact centre, including managing a team of customer service representatives and developing and implementing processes to improve customer satisfaction.
About the RoleThe ideal candidate will have a strong background in customer service and contact centre operations, with experience in managing large teams and developing strategies to improve customer satisfaction. They will also possess excellent communication and problem-solving skills, as well as the ability to work collaboratively with colleagues and stakeholders.
Key Responsibilities- Oversee the day-to-day operations of the inbound contact centre, including managing a team of customer service representatives.
- Develop and implement processes to improve customer satisfaction, including metrics and reporting.
- Maintain accurate records of customer interactions, including complaints and feedback.
- Develop and maintain relationships with key stakeholders, including customers, colleagues, and partners.
- Minimum 2 years' experience in a customer service or contact centre role.
- A degree (BCom or equivalent) is essential.
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals.
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Petroleum Operations Supervisor
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Event Operations Supervisor
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Operations Supervisor
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Spanish speaking Inbound Tour Consultant
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Spanish speaking Inbound Tour Consultant
3 days ago
Johannesburg, Gauteng, South Africa Executive Placings Full timeLeading Inbound Tour Company is looking for an experienced Spanish-speaking Inbound Tour Consultant. This role is based in Sandton.Experience required:Good understanding of delivering excellent service to agents/guestsAn in-depth knowledge of Tourplan or a similar booking systemAn in-depth knowledge of WETUAn in-depth geographical, logistical and product...
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Operations Manager
3 days ago
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Inbound Journey Specialist
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Logistics and Operations Supervisor
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Team Supervisor: Operations
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Inbound Travel Specialist
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Operations Supervisor
2 weeks ago
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Operations Supervisor
7 days ago
Johannesburg, Gauteng, South Africa CHART COOLER SVC CO INC Full timeAbout the RoleThis is an excellent opportunity for a motivated individual to take on a key leadership position in our Maintenance team.The Maintenance Supervisor will be responsible for implementing the Howden Africa environmental plan on the Booysens site and ensuring the efficient maintenance of machines and equipment for our manufacturing facility.
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Sewing Operations Supervisor
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Agent: Call Centre Inbound
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cnc setter operator supervisor
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Contact Centre Supervisor
3 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full timeJob Purpose:The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targets.Monitor performance through bookings, phone reports, and monthly Key Performance Assessments,...
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Contact Centre Supervisor
2 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full timeJob Purpose:The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targets.Monitor performance through bookings, phone reports, and monthly Key Performance Assessments,...
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Contact Centre Supervisor
3 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full timeOne our international clients within travel / tourism / hospitality industry is seeking an experienced Contact Centre Supervisor to manage a team of 49 staff. The role is based towards the Woodmead area. Qualifications and experience: 1+ years in a Team Leaders roll in a call centre within the South African officeExperience in quality assurance and...
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Contact Centre Supervisor
2 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full timeOne our international clients within travel / tourism / hospitality industry is seeking an experienced Contact Centre Supervisor to manage a team of 49 staff. The role is based towards the Woodmead area. Qualifications and experience: 1+ years in a Team Leaders roll in a call centre within the South African officeExperience in quality assurance and...
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Logistics Operations Manager
4 days ago
Johannesburg, Gauteng, South Africa Smdtechnologies Full timeCompany Overview:Smdtechnologies is a leading provider of innovative solutions for logistics and supply chain management. Our team is committed to delivering exceptional results and exceeding customer expectations.Job Description:The Logistics Manager will be responsible for overseeing all inbound and outbound operations, ensuring efficiency, compliance, and...