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Application Support DevOps Engineer

2 months ago

Sandton, South Africa Investec Full time

Job Summary

Investec is seeking a skilled Application Support DevOps Engineer to join our team in Private Banking Technology. As a key member of our operations team, you will be responsible for providing internal support to our lending applications, ensuring seamless integration with multiple systems, and driving the evolution of our Ops practice.

Key Responsibilities

  • Provide day-to-day support to our lending applications, troubleshooting and resolving technical queries in a timely manner.
  • Engage with business stakeholders to identify and resolve technical issues, ensuring minimal disruption to our operations.
  • Perform routine health checks and system availability monitoring to ensure optimal performance.
  • Conduct root cause analysis and incident trend analysis to identify areas for improvement.
  • Provide after-hours support for predetermined changes and system outages, ensuring business continuity.
  • Contribute to the development of our Ops practice, driving process improvements and best practices.

Requirements

  • Strong attention to detail and analytical skills to identify and resolve technical issues.
  • Excellent communication and interpersonal skills to engage with business stakeholders and technical teams.
  • ITIL Service Management certification and experience with IT service management frameworks.
  • Basic programming language concepts and experience with SQL management studio and SQL dev querying.
  • Experience with MWS, Webmethods, Bruno, and SOAP UI troubleshooting is advantageous.

Investec Culture

At Investec, we value dynamic, energetic individuals who embody our culture of tenacity, integrity, and out-of-the-ordinary thinking. We are committed to diversity and inclusion in our recruitment processes, and we welcome applications from talented individuals who share our values.