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Training Development Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Emporium Full time
Role Overview

The Customer Training Advocate will be responsible for creating and managing training plans with customers, ensuring seamless coordination of each project to completion.

This role requires effective communication with internal and external stakeholders to identify potential areas of improvement and implement changes to maintain a successful training plan.

The ideal candidate will possess strong training or consulting experience, a Bachelor's Degree in Accounting, and proficiency in Microsoft Office applications.

Additionally, intermediate Excel skills and customer service experience are highly advantageous.

About the Job
  • Create and manage customized training plans with clients
  • Report on training progress of all customers in the training process
  • Work directly with clients to coordinate training projects efficiently
  • Communicate successes and failures to internal and external stakeholders to identify areas for improvement
  • Provide system training to customers
  • Offer customer support, resolve queries, and guide users through system features
  • Assist in preparing data and uploading it onto the system for new customers

The successful candidate will be part of a dynamic team that values collaboration and innovation.