Technical Support Specialist

4 weeks ago


Johannesburg, Gauteng, South Africa Oxyon People Solutions Full time
Job Summary

This role is responsible for providing technical support to customers in the EMEA region, with a focus on Africa. The successful candidate will ensure the team offers the best level of service in terms of services and equipment.

Main Responsibilities
  • Installation and Commissioning: Carry out installations and commissioning of all the company's monitoring Radar models in Africa.
  • Tech Support: Explain and present Mine Monitoring solutions, including hardware, software, support, and services, through the integration of different technological solutions.
  • Customer Support: Provide remote and onsite support to all customers as required.
  • Problem Solving: Troubleshoot, diagnose, and solve problems clients have with the systems.
  • System Maintenance: Perform system maintenance on all Mine Monitoring products.
  • Request Fulfillment: Ensure that all client support requests are actioned.
  • Demonstrations: Assist with performing demos for all current and prospectus clients as requested.
  • New Projects: Provide technical assistance as required for new client projects.
  • Product Support: Assist with pre-sales support and technical input for product development, and product training to internal stakeholders.
  • Documentation: Contribute to and as required, edit the complete product documentation set.
  • 24/7 Support: Provide 24/7 remote support, being part of a roaster team, also during weekends.
Requirements
  • Education: N6 qualification in Electrical/Electronic or Electrical/Electronic Engineering Degree.
  • Experience: A minimum of 3-5 years of experience in the field, working in open pit mines or similar environments.
  • Skills: Good analytical skills to diagnose problems quickly and excellent customer service skills.
  • Knowledge: Knowledge of general network infrastructure and configuration.
  • Language: Fluency in English, with the ability to communicate product information and technical concepts effectively to a non-technical audience.
  • Software: Experience working with generators and electronics (electromechanical) and familiarity with current IT and industry-specific trends.
  • Travel: Flexible as the successful candidate would be required to sometimes work on weekends, and travel frequently to different sites in Africa.

Preferred Qualifications: Being a DRC citizen and being able to speak French would be an added advantage.

Company: Oxyon People Solutions.



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