Service Delivery Manager

7 days ago


Cape Town, Western Cape, South Africa LIFE Healthcare Group Full time
About the Job

LIFE Healthcare Group is seeking a skilled Service Delivery Manager to join our team. In this role, you will be responsible for managing internal support services and external service providers within the hospital environment to achieve Company objectives of quality, growth, and people.

Responsibilities
  • Effective management of external service providers through:
  • Identifying applicable services and service providers together with Group Procurement
  • Reviewing SLAs and documenting specific hospital requirements in consultation with Group Procurement
  • Driving and monitoring conformance to SLAs, identifying gaps, and implementing corrective action
  • Maintaining productive relationships with service providers through regular meetings
  • Effective relationship building with internal and external stakeholders
  • Participating actively in internal and external review meetings
Key Performance Indicators
  • Customer satisfaction levels
  • SLA compliance
  • Team performance and development
  • Continuous improvement initiatives
Requirements
  • A recognised 3 – 4 year Degree or National Diploma at NQF level 7 in Facilities Management, Business Management/Administration, Hospitality Management, Logistics Management, Supply Chain/Contracts Management, Project Management, or related
  • Proven track record of minimum 3 to 5 years relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management, and Bundled soft services
  • Minimum 3 years experience managing large teams
  • Knowledge and exposure in Industrial Relations
  • Experience within the Healthcare sector advantages. Other industries include Hospitality, Retail, FMCG, or related sectors

This is an exciting opportunity to join a dynamic team and contribute to the success of LIFE Healthcare Group.



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