ICT Service Delivery Manager

3 days ago


Cape Town, Western Cape, South Africa Gijima Holdings Full time
Job Description:

The Regional Field Service Manager plays a pivotal role in ensuring the seamless delivery of field services within a designated geographic area. This involves overseeing and managing the efficient execution of field service projects, including installations, upgrades, maintenance, and repairs of ICT systems.

Key Responsibilities:
  • Team Leadership and Management: Lead, mentor, and motivate teams to promote a positive work environment and foster professional development.
  • Service Delivery: Oversee the planning, execution, and quality assurance of field service projects, ensuring compliance with industry standards, company policies, and safety regulations.
  • Operational Efficiency: Optimize resource allocation, oversee project scheduling, and implement process improvements to enhance service efficiency and customer satisfaction.
  • Client Relationship Management: Establish and maintain strong relationships with key clients, providing tailored solutions and addressing concerns promptly.

Requirements:

  • Leadership Experience: Prior experience working in End User Computing, preferably in progressively responsible roles such as field technician, engineer, team lead.
  • Management Qualifications: Management qualification will be an added advantage.
  • Technical Expertise: In-depth technical knowledge of IT systems, networking, hardware, software, and troubleshooting.


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