Retail Services Director
3 days ago
M-KOPA is a trailblazing organization that empowers individuals to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We prioritize well-being, embracing flexibility in our work environment while fostering a culture of mutual respect, open communication, and a passion for excellence.
As we continue to grow and expand our operations, we seek a skilled Retail Team Lead to oversee the management of our Service Centers, Servicing Depots, and Stock Depots in South Africa.
Job Description
The Retail Team Lead will supervise stock controllers, maintain optimal stock levels, and minimize discrepancies by implementing efficient stock control procedures, conducting regular audits, and coordinating with the supply chain and warehouse for timely stock replenishment.
This role requires strong leadership skills, with experience in managing teams and overseeing operations. The successful candidate will also be tasked with shop management, including executing shop branding and managing the look and feel of the shops. They will acquire necessary shop permits and oversee renovations and maintenance.
Additionally, the Retail Team Lead will develop and improve the retail knowledge base, manage the training schedule and materials, and address knowledge gaps through training and process improvements.
Other responsibilities include ensuring adherence to policies and processes in service centers and depots, preparing and presenting performance reports, and key metrics in line with company compliance policies.
Key Responsibilities
• Supervise stock controllers and maintain optimal stock levels
• Implement efficient stock control procedures and conduct regular audits
• Coordinate with the supply chain and warehouse for timely stock replenishment
• Manage shop branding and renovate/maintain shops as needed
• Develop and improve the retail knowledge base
• Manage the training schedule and materials
• Address knowledge gaps through training and process improvements
• Ensure adherence to policies and processes in service centers and depots
• Prepare and present performance reports and key metrics in line with company compliance policies
Benefits
M-KOPA offers a competitive salary and benefits package, including comprehensive health insurance, retirement savings plan, and paid time off. Employees also enjoy access to on-site fitness facilities, employee discounts, and opportunities for professional development and growth.
We prioritize diversity, equity, and inclusion in our hiring practices and strive to create a workplace that reflects the communities we serve. As an equal opportunity employer, we welcome applications from qualified candidates who share our values and commitment to excellence.
Why Choose M-KOPA?
At M-KOPA, we believe that our employees are our greatest asset. We offer a dynamic and inclusive work environment, with opportunities for career advancement and professional growth. Join our team and become part of a global movement that is redefining the way people live and work.
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