IT Infrastructure Support Specialist

6 days ago


Port Elizabeth, Eastern Cape, South Africa Sota Full time

Company Overview

Sota is an innovative company that delivers unique solutions to its customers. We are committed to providing exceptional service and supporting our growing customer base across the UK.

Job Summary

We are seeking a highly skilled Service Delivery Engineer to join our team. As a key member of our Service Delivery Team, you will be responsible for providing technical support to our customers, working within a shift pattern to provide 1st/2nd/3rd line service desk/remote support.

About the Role

  • Work within a shift pattern providing a mixture of 1st/2nd/3rd line service desk/remote support.
  • Provide field support and the installation of IT projects and managed services to our growing customer base across the UK.

Key Skills and Qualifications

  • Excellent technical and communication skills.
  • A can-do attitude with strong customer service skills.
  • A calm and patient manner whilst working under pressure.
  • Previous experience working in a service desk role either with a service provider or within a corporate environment.
  • A Microsoft Server MCP Exam would be preferred.

Technical Requirements

  • Microsoft Desktop & Office Systems.
  • Microsoft Server and Virtualisation Technologies.
  • Active Directory Security and Administration, GPO.
  • Working knowledge of TCP/IP, DNS, DHCP.
  • Support of hardware, printers, desktops, and servers.
  • Email, Antivirus & Backup software.
  • Networking knowledge regarding WAN, LAN, VLAN, VPN, WLAN, layer 2/3 switching, Firewalls, and routers.
  • Mobile devices/phones.

Benefits

  • The potential to augment the basic salary with overtime payments and on-call rota.
  • Some manual handling from time to time including the movement of Servers, hardware, and racking of equipment.

Others

  • The Service Delivery Engineer role may require extended or unsocial hours occasionally, but these will be kept to a minimum.
  • The role involves some office attendance required during and after training at the Sota Head Office in Sittingbourne, Kent. Onsite meetings and video conferencing as required.


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