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Computer Systems Administrator
1 week ago
We require a results-driven Junior IT Help Desk professional to deliver top-notch support services to our clients at NTT Data.
Main Job Responsibilities- Offer technical assistance and support to users, prioritizing issues based on urgency and complexity.
- Log and track calls using an incident and problem management database, ensuring efficient issue resolution.
- Configure and install desktop and laptop computers with authorized software and complete necessary documentation.
- Install and maintain hardware and peripheral components, such as monitors, keyboards, printers, and disk drives.
- Support the setup and maintenance of boardrooms or training facilities.
- Regularly test and evaluate video conferencing and information technology equipment, addressing technical issues promptly.
- Liaise with service providers for repair and maintenance of information technology equipment.
- Manage assets by maintaining accurate records of hardware and software, including disposal procedures.
- Oversee licensing in the software license bank.
- Maintain the information technology store room, server room, and office in a safe and organized manner.
- Deliver training and orientation to staff on the use of hardware and software.
