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IT System Administrator

2 weeks ago

Johannesburg, Gauteng, South Africa Ananzi Full time

Job Description:

We are looking for a highly skilled IT Support Specialist to join our team. The successful candidate will be responsible for providing technical support for software applications, managing service-level agreements (SLAs), and collaborating with the Azure Operations team to ensure optimal performance and reliability of cloud infrastructure.

Key Responsibilities:

  1. Providing technical support for software applications and ensuring efficient issue resolution.
  2. Managing service-level agreements (SLAs) and leveraging PowerShell scripting for automation and optimization of cloud services.
  3. Collaborating with the Azure Operations team to ensure optimal performance and reliability of cloud infrastructure.
  4. Developing and maintaining documentation for troubleshooting, software deployment, and system configurations.
  5. Ensuring that IT systems are fully operational by performing regular system checks and updates.

Requirements:

Experience:

  1. 2+ years experience in software support, server administration, and desktop support.
  2. Proficient in PowerShell scripting and automation.
  3. Strong understanding of Service-Level Agreements (SLAs) and performance management.

Technical Skills:

  1. Extensive experience in server administration and troubleshooting.
  2. Proficiency in managing cloud services and Azure infrastructure.
  3. Knowledge of network engineering and IT systems management.
  4. Strong problem-solving and analytical skills.

Education:

  1. Bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related field.
  2. Higher Certificate in Information Systems Network Engineering, Information Technology or Certifications in relevant technologies (e.g., Azure, CompTIA, PowerShell, etc.) are a plus.